Altara Guarantee & Return Policy.

The Altara Guarantee

At Altara, we stand behind the quality of our products and want every customer to have a great experience.

If you're not completely satisfied with your first purchase, contact us at info@altaraglow.com within 30 days of delivery, and we'll work with you to make it right.

Here's how it works:

• This guarantee applies to first-time purchases only.
• You must contact us within 30 days of the delivery date.
• Our products are designed to be used consistently, and we recommend trying them as directed before determining whether they are right for you.
• Depending on the situation, we may offer:
  • Store credit
  • A replacement product
  • An alternative flavor
  • Another resolution at our discretion

Altara reserves the right to review all requests on a case-by-case basis and determine what constitutes misuse or abuse of this policy.

Subscription Orders

By enrolling in a subscription, you agree to receive recurring deliveries at your selected interval.

Customers receive notifications before subscription renewals and are responsible for managing, modifying, skipping, or canceling subscriptions prior to the next billing date.

Failure to cancel a subscription before renewal does not qualify for a refund.

Subscriptions may be managed or canceled at any time through your customer account or by contacting info@altaraglow.com.

Returns

Due to the nature of consumable wellness products, Altara does not accept returns of opened or unopened products.

We cannot restock or resell products once they have left our fulfillment facility.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@altaraglow.com and include:

• Your order number
• Photos of the product and packaging
• A detailed description of the issue

We will review the situation and work quickly to provide an appropriate resolution.

Quality Concerns

If you believe there is a quality issue with your product, please contact info@altaraglow.com with:

• Your order number
• The lot number (if available)
• Photos of the product and packaging
• A description of the issue

We take product quality seriously and will investigate all concerns promptly.

Ingredient Sensitivities & Allergies

Please carefully review all ingredients before purchasing. Ingredient information is available on each product page.

Customers are responsible for reviewing ingredient information and ensuring products are appropriate for their individual needs and sensitivities prior to purchase.

If you experience an unexpected reaction after purchasing in good faith, please contact info@altaraglow.com, and we will review the situation on a case-by-case basis.

Shipping Issues

Altara is not responsible for delays caused by carriers, weather events, customs processing, or other circumstances outside our control.

If a package is lost in transit, please contact us and we will assist in working with the carrier to determine the appropriate resolution.

Orders from Third-Party Marketplaces

If you purchased Altara products through a third-party marketplace, including but not limited to Amazon, TikTok Shop, or other authorized retailers, please include your order number when contacting info@altaraglow.com.

We will do our best to assist, although certain refunds and order modifications may be subject to the policies of the marketplace through which the purchase was made.

Questions?

If you have any questions regarding this policy, please contact:

Altara
Email: info@altaraglow.com
Website: altaraglow.com